EVENT RELATED FAQS

Do I have to walk through a metal detector when I enter the building?

Yes, new security enhancements have been implemented and all guests will have to go through walk-through metal detectors. These are located at every entrance. To accommodate the additional time needed for the new security procedures, fans are encouraged to arrive early to allow extra time for ingress.

Is there a limit on the size of bag I can bring inside?

Yes, bags no larger than 13″ x 15″ x 6″ will be permitted inside BOK Center. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will also be searched for prohibited items at entry before walking through the metal detectors.

Are cameras allowed for BOK Center events?

For most events, at the request of the artists, cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. BOK Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events. The specific camera policy for an event can be found on the event page for that show.

Are there any items that are prohibited at BOK Center?

Prohibited Items: We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

May I re-enter BOK Center once I have left?

For your safety, once a person exits BOK Center, re-entry is strictly prohibited.

Can I bring in banners and signs?

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. No sign larger than 8.5″ x 11″ will be permitted into the venue. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited if requested by the event.

Where are BOK Center parking areas?

BOK Center does not own or operate any parking areas. There are over 9,000 available parking spots within a five-minute walk of the arena. All privately-owned lots determine the rate for parking, and City of Tulsa requires an $8 per car charge for public parking. After 5pm all on-street metered parking is free.

Where is your handicap parking?

Patrons with disabilities may be dropped off on West 3rd Street between Denver Avenue and Frisco Avenue and enter through the Main Entrance. BOK Center does not have any onsite parking.

Where are ADA, Limo and Taxi drop-off and pick-up locations?

All patrons may be dropped off on West 3rd Street at the corner of 3rd and Denver and enter the Main Entrance. After each event, taxis will be lined up and waiting along Denver Avenue for patrons leaving the building.

VIP EXPERIENCE FAQS

"HERE FOR A GOOD TIME" PLATINUM VIP EXPERIENCE:

Where do I pick up my tickets?

Tickets will be available for pick up at the VIP party located at Cox Business Center starting at 5PM (formerly Tulsa Convention Center located adjacent to BOK Center) - 100 Civic Center Tulsa OK 74103. All tickets not picked up at the VIP party will be available at BOK Center's box office beginning at 7PM.

Where do I pick up my merchandise?

The autographed poster, VIP laminate, t-shirt and bottle of tequila will be waiting for you in your suite at Hard Rock Hotel & Casino.

Where will the shuttle pick up be when the show is over? 

At the corner of 3rd & Frisco. The last shuttle will leave 30 minutes after the show has concluded.    

"TROUBADOUR" GOLD VIP EXPERIENCE:

Where do I pick up my tickets?

Tickets will be available for pick up at the VIP party located at Cox Business Center starting at 5PM (formerly Tulsa Convention Center located adjacent to BOK Center) - 100 Civic Center Tulsa OK 74103. All tickets not picked up at the VIP party will be available at BOK Center's box office beginning at 7PM.

Where do I pick up my merchandise?

The autographed poster, VIP laminate, t-shirt will be available for pick up starting immediately at the conclusion of the show and pick up will end 30 minutes after the conclusion of the show. Location to pick up the merchandise will be on the concourse on the 1st level of BOK Center outside of section 104 by the Hard Rock display.

How do I get my parking pass?

Your parking pass will be emailed to you one week prior to the event. You will need to print out the pass and give it to the attendant at the parking garage located at the Civic Center Parkade at 3rd & Frisco. Mobile passes WILL NOT be accepted.

"LIVIN' IT UP" SILVER VIP EXPERIENCE:

Where do I pick up my tickets?

Tickets will be available for pick up at the VIP party located at Cox Business Center starting at 5PM (formerly Tulsa Convention Center located adjacent to BOK Center) - 100 Civic Center Tulsa OK 74103. All tickets not picked up at the VIP party will be available at BOK Center's box office beginning at 7PM.

Where do I pick up my merchandise?

The autographed poster, VIP laminate, t-shirt will be available for pick up starting immediately at the conclusion of the show and pick up will end 30 minutes after the conclusion of the show. Location to pick up the merchandise will be on the concourse on the 1st level of BOK Center outside of section 104 by the Hard Rock display.